Privacy Policy

Your personal data and assets are our top priority, and we are fully committed to safeguarding them.

Starcrest Zynor collects and stores information necessary for your use of our trading platform. How we collect and store this information is outlined in the Privacy Policy below.

Our policy is underpinned by the following principles:

• To ensure complete transparency about how we collect and store your personal data:

Our aim is to ensure you understand how we collect and process data so you can make informed decisions. This official website follows clear guidelines and processes for managing information. Our policy explains how it works and the specific methods we use, providing clear, reliable details about how your data is used. You are in control.

We are committed to transparency and will provide timely updates whenever we determine you should be informed.

Our team is on hand to answer any questions you may have about our processes, including our obligations under Australia law. Contact us at info@starcrest-zynor.com.

• We will not use personal data for any purpose other than as set out in our Privacy Policy.

We may process personal data for purposes that include ensuring the proper operation of Starcrest Zynor services and facilitating connections between trader members and third-party trading platforms. We may also process data to maintain and improve functions and services on our official website; protect our rights; and comply with regulatory or other legal obligations. In addition, we process this data as necessary to provide administrative and other business functions related to the Services we provide to you, the client.

To deliver better services tailored to your preferences and needs, Starcrest Zynor uses personal data.

• To access essential tools that protect your personal data and safeguard your rights:

You can contact us at any time to access your personal information. On request, we can update or delete it, and we can transfer your data to you or a nominated third party. We offer these services to help you exercise your rights to privacy and control over your information.

• Safeguard your personal information:

We use bank‑grade, industry‑best security across our systems. While no system can be guaranteed 100% secure, we’re committed to continually enhancing our defences and strengthening the measures we have in place.

We maintain a comprehensive privacy policy and industry-leading security systems.

1. The Scope?

This policy sets out our procedures for collecting, processing, and sharing any data relating to a natural person.

These policy terms apply to all natural persons who are identifiable or have been identified. This includes anyone who can be, or has been, identified using data entrusted to us, or information we hold, access, or may combine.

As defined in the Privacy Policy, data processing refers specifically to the storage, management, and organisation of such personal data.

We do not knowingly collect, or attempt to collect, information about individuals under 18. We also do not permit anyone under 18 to use our platform for any purpose. If we become aware of any user or any information relating to a person under 18, we will delete that information immediately.

2. What personal information do we retain?

When you register with us, we collect the personal information required to enable you to use our services. Where necessary, we may also request additional details to verify ownership of your account. To maintain and improve service quality, we collect and analyse information about how you use our platform and the services of our third-party partners.

3. You are under no obligation at any time to provide the company with your personal information.

You are not obliged to provide your personal information; however, if you choose not to, we may be unable to deliver certain services and your access to our platform may be limited.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect information that can personally identify you when you use our official website or services. We do, however, collect details such as your account activity, your IP address, and the date and time of access. For maintenance, security, and support, we retain system crash reports, browser details, and the type of device used to access your account. We also record the language preference set for your account.

We only collect and retain the personal information you choose to provide when you connect with a third‑party trading platform through us.

Personal information you’ve provided to third-party platforms may include your full name, address, phone number, and email address.

5. Why does the company need my personal information, and is it lawful for them to collect it?

Your personal information is collected, stored, and processed by the company solely for the purposes set out in the Policy. All such activities comply with applicable laws in Australia.

The company will only collect, use, or disclose your data in accordance with applicable laws in Australia. The legal bases for this are:

• By submitting your data to the company, you consent to the storage and processing of your personal data and authorise us to transfer it to the appropriate third-party trading platform. Your consent covers the processing of your personal data for one or more purposes.
• To improve our services, pursue legitimate interests, and establish or defend legal claims, among other purposes, the company may need to store and process your personal data.
• Data processing is necessary to comply with legal obligations.

If you’d like more information about the data processing we’re required to undertake, please contact us by email.

Below is a list of the specific purposes for which we may process your personal data, along with the applicable legal bases.

6. Disclosure of Personal Data to Third Parties

To store and process IP addresses, conduct user surveys and analysis, and provide related services, the company may share anonymised personal data with third-party service providers.

At your request, we will share certain personal data you provide with third-party services. In such cases, your data will be handled in accordance with that company’s privacy policy. This may include multiple online trading platforms.

To better serve our clients and continuously improve our services, the company may share personal information with its affiliates and partner companies.

Where required by law or to protect the company's rights and assets, as well as those of our third-party partners, we may disclose data to relevant legal or regulatory authorities.

In the event of a major business transaction—such as a sale of the company or the pursuit of investment or financing—we may share relevant data in a lawful and appropriate manner. This may also occur in connection with a merger, restructuring, consolidation, insolvency or bankruptcy, as permitted or required by law.

7. Use of Cookies and Third-Party Services

In accordance with applicable laws and standard industry practice, cookies and similar technologies may be used for site analytics and in collaboration with advertising partners.

Cookies are small data files stored on your device when you visit our official website. We use them to collect information about your browsing behaviour and preferences to personalise and enhance your experience. Cookies help us remember your settings and tailor our services accordingly. They are also used for site analytics and statistical reporting to support planning and optimisation.

Broadly, the site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends. These help the site recognise you when you return and make your experience smoother.

Types of cookies:

We may use cookies as required and for their intended purposes:

Cookies are blocked or have been deleted

If you want to delete cookies or block them from being set, do so through your browser’s settings. For step-by-step instructions, follow the links below for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies will prevent some site functions and features from working properly.

ONLINE TRACKING NOTICE

We will retain your personal data for as long as necessary to fulfil the purposes described in this policy. We may keep it for a longer period where required by applicable laws, regulations, or our company policies.

At your request, we will share your personal data with third‑party trading platforms for 12 months. When that period ends, we will continue sharing for a further 12 months only with your consent.

As part of our operations, we routinely review all personal data to determine whether it remains necessary.

9. Transfer of personal data to third countries or international organisations

Where necessary to deliver our services and/or for security purposes, we may transfer personal data to third countries (countries other than your own) and to international organisations, using robust, secure transfer protocols. We apply data security measures to the highest practicable standard to protect your data and ensure you maintain access to legal rights and remedies in all cases.

Across the EEA (European Economic Area), all residents are protected by applicable data protection laws and safeguards.

• All data transfers take place under the EU’s legal jurisdiction and competence and comply with the standard data protection protocols set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
• All data transfers between public entities or authorities are conducted in accordance with Article 46(2) and are governed by a legally binding, enforceable agreement.
• Data transfers are conducted in accordance with the European Commission’s Standard Contractual Clauses, as set out in Article 46(2)(c) of the GDPR. The Clauses are available on the European Commission’s official website: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For more information about the specific security measures the company uses to protect your personal data during third‑country transfers, please email info@wealthwaydigital.uk.

10. Protection of Personal Information

Personal data is safeguarded with the highest level of technical and organisational controls, aligned with verified industry best-practice standards. These measures help prevent unauthorised or accidental destruction, loss, or alteration of that data.

While we apply the highest level of care and best-practice procedures for data protection as required by law, we cannot guarantee that your personal data will always be error-free. Accordingly, we are not liable for any disclosure of personal data or for incidental, intangible, or consequential loss or damage. This includes events beyond our control, such as transmission errors, unauthorised third-party access, or similar causes.

If we receive a legally enforceable request from a regulator or other legal authority, we may be required to disclose your personal information to that authority. Once disclosed under legal compulsion, we cannot control how those bodies handle, store, or protect your information.

Any information sent over the internet, including personal information, carries a risk of interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Links to third-party websites

On this site, you may come across links that lead away from our official website to third-party websites and applications. These parties are not our affiliates, are not verified or controlled by the company, and our privacy policy does not apply to them. They have their own policies and processes for collecting and handling personal information, and we are not responsible for their activities. Please use these links at your own discretion.

When visiting a company or service’s official website, read its privacy policy before sharing any personal information. Confirm that its data collection, use and processing practices align with your preferences and priorities. Share information only directly with the service provider.

12. Policy Amendments

We may update or amend this policy at any time. We will notify you of changes via our official website and any other appropriate channels. The updated privacy policy will be posted on the website and will take effect immediately upon publication, unless stated otherwise.

13. Your rights in relation to your personal data

You retain full control over your personal data and the final say in how it is used. You can verify its accuracy, correct any errors, and choose to delete it or restrict the scope and nature of any processing we carry out.

This page provides information relevant to EEA residents:

Your personal information is protected by the rights described here. By emailing the address below, you can immediately exercise those rights.

Accessing Your Rights

If the personal information you have provided is accurate, you may access it at any time. Any of your personal information that we process is accessible to us and can therefore be verified.

You can request access to your personal information at any time for verification, and we will provide it in electronic format. If you require additional copies of the information we are processing, beyond the initial copy, a reasonable fee may apply.

Rights granted under law and this privacy policy must not infringe on the rights of others. The company may refuse or restrict access to personal information where providing it would compromise the rights or freedoms of other individuals.

Right to Rectify Errors

If your personal data contains errors—whether due to omission or inaccurate details—you or the Company may correct the information to ensure proper processing.

Erasure Rights

You have the right to request deletion of your personal data in the following circumstances. 1) If your personal data has been processed without your consent or outside legal boundaries. 2) If you request its removal and the Company has no legal obligation to retain it. 3) If you object to any further processing by us, even if lawful and based on our legitimate interests or those of a third-party provider. And, finally, 4) If we are legally required to delete your data.

The right to erasure may be overridden by legal obligations under EU law or the laws of its Member States. The same applies where the data is required to establish, exercise, or defend legal claims.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal information if you believe it is inaccurate.

If you request that the use of your personal data be restricted, we will delete it except in the following circumstances: 1) where a legal obligation under the European Union or any Member State law prevents deletion; 2) with your consent, where retention is necessary to establish, exercise or defend legal claims; or 3) where retention is required to protect the rights of another natural person.

Your Right to Data Portability

You have the right to access and review any personal data you have provided, if you have consented to its collection and it is processed by automated systems.

You have the right to request that your personal data be transferred to another company or organisation, where technically feasible. Exercising this right does not affect your right to have your data deleted. We may decline a request if doing so would infringe the rights or freedoms of another individual.

Right to challenge the processing of your data

While the Company may process data to pursue its legitimate interests, or those of a third-party service provider, you have the right to object and request that such processing stop. This right does not apply where there is a compelling legal basis to continue, including for the establishment, exercise or defence of legal claims. In these circumstances, we may continue to process your personal data.

You can object at any time to the processing of your personal data for direct marketing purposes.

Your Right to Withdraw or Decline Consent

You may withdraw your consent to our processing of your personal data at any time and, where possible, with immediate effect. This does not apply retrospectively to processing undertaken before you withdrew consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with the relevant legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been breached in connection with the processing of your personal data, each European Union Member State maintains regulatory and supervisory authorities to handle such matters. You may lodge a complaint with the relevant authority at any time.

Section 13 outlines the circumstances in which your personal data rights may be limited under European Union law or the laws of its Member States.

Upon receiving your request concerning your personal data and how it is processed, we will provide access to the information you requested, as outlined in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you within one month of receiving your request and advise you of the revised deadline.

We will provide the requested information electronically at no charge, unless doing so would contravene the law or the provisions in Section 13. We may charge a reasonable fee, or refuse to act on a request, where it is vexatious, excessive or repetitive.

If we have reasonable doubts about the identity of the person requesting personal data, we may ask for additional proof of identity for data protection and security purposes.